Policies & Help Center
Transparent policies and answers to your most common questions.
Privacy Policy
We collect only the information necessary to provide lab booking and report access. Your phone number is used for OTP authentication. We do not share your data with third parties for marketing.
Terms of Service
By using this platform you agree to use it only for lawful purposes. Reports are for informational use; always consult a healthcare provider for medical decisions.
Frequently Asked Questions
General
Red Rabbit provides diagnostic services (blood tests, urine tests, full body checkups) and on-demand home healthcare services like BP checkups, wound dressing, and physiotherapy.
Yes, we partner with NABL and certified laboratories to ensure accurate and reliable testing.
We serve Patia, Nayapalli, Khandagiri, Chandrasekharpur, Saheed Nagar, Rasulgarh, Baramunda, Old Town, Mancheswar, Laxmisagar, Unit 4, Unit 6, and Jayadev Vihar.
Home Sample Collection
Yes, we provide free home sample collection across all major areas of Bhubaneswar.
No, we offer free home sample collection for your convenience.
Yes, same-day and next-day collection slots are often available depending on your location and booking time.
Advanced Home Healthcare & Safety
In addition to diagnostics, we offer BP Checkup, Wound Dressing, IV & IM (Injections/Infusions), Physiotherapy, and doctor consultations via our Doctor Panel.
Yes. To ensure the comfort and privacy of our female clients, we specifically provide female staff to visit customers' homes for procedures like ECG and Ultrasound.
Yes, you can book a Physiotherapy (Physio) session to be conducted right at your doorstep.
Reports & Accuracy
Most digital reports are delivered within 24–48 hours to your email or WhatsApp.
Yes, we work with NABL & Certified Partner Laboratories to ensure the highest level of accuracy.
Specific Tests & Packages
It includes key parameters like CBC, Blood Sugar, Lipid Profile, LFT, KFT, and Routine Urine examination.
It includes 70+ parameters, covering Thyroid and Vitamin tests in addition to the basic tests.
Yes, we have a specially designed Senior Citizen Package for the 60+ age group.
Payment and Support
You can pay online or via cash/UPI at the time of home collection.
Call our dedicated local support team or use the contact information provided on our Contact Page.